Wax supplies usually ship within 2–3 business days. Handmade candles and custom items may take longer depending on the product and current order volume.

Shipping method depends on package size, weight, destination, and the shipping option selected at checkout.

After your order ships, you will receive an email with tracking information.

Faster shipping options may be available depending on the order. Please review the available shipping choices at checkout or contact us before ordering if timing is important.

Shipping is calculated at checkout based on package weight, size, destination, and selected shipping method.

Return eligibility depends on the product, its condition, and the circumstances of the return.

Please review our current Refund Policy before returning an item.

Handmade candles may be eligible for return if they meet the conditions listed in our current Refund Policy.

Custom and personalized products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Contact us with your order number, product information, and the reason for the return.

Email: support@bloombayshop.com

Please contact us as soon as possible after delivery.

Include your order number, clear photos, and a short explanation of the problem so we can review it quickly.

Approved refunds are issued to the original payment method after the returned item has been received and reviewed.

Your bank or payment provider may require additional time to post the refund.

Bloombay offers candle waxes, wicks, candle dyes, wax additives, containers, handmade candles, specialty candle materials, and candle-making guides and tools.

Our selection includes soy wax, paraffin wax, beeswax, palm wax, gel wax, sand wax, microcrystalline wax, wax blends, and other specialty waxes.

Yes. Bloombay focuses on small-batch-friendly quantities so you can test a material before committing to a larger purchase.

We can help narrow down a practical starting point based on what you are making, such as container candles, pillars, wax melts, or specialty candles.

Final performance still depends on your own testing.

Yes. Wick charts and recommendations are starting points only.

Wax type, vessel diameter, fragrance, dye, additives, and other formula changes can all affect wick performance.

Visit our Tools & Guides section for the Wick Size Guide, Candle Making Guide, Candle Safety Guide, Wax Weight Calculator, Fragrance Oil Calculator, and Candle Cost Calculator.

Yes. Bloombay accepts selected custom candle, event favor, personalized gift, and DIY kit requests.

Please include the product type, quantity, preferred style, colors, fragrance preferences, packaging needs, timeline, and budget when possible.

Bloombay primarily serves small-batch makers, but larger quantities may be available for selected products.

Contact us with the product and quantity you need so we can confirm current availability and pricing.

Available payment methods are shown during checkout and may include major credit cards and other payment options supported by Shopify.

Applicable sales tax is calculated during checkout based on the order and shipping destination.

Order confirmation and payment information are normally sent by email after purchase.

If you need additional help, contact support@bloombayshop.com .