Terms of service

Terms of Service

Welcome to Bloombay. By visiting our website or placing an order, you agree to the following Terms of Service. Please read them before using our website or purchasing from us.

Online Store Terms

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

You agree not to use our website, products, content, or services for any unlawful, unsafe, or unauthorized purpose.

Products and Information

Bloombay sells candle making supplies, wax materials, handmade candles, custom gifts, and related craft products.

We make reasonable efforts to provide accurate product descriptions, photos, prices, and availability. However, we do not guarantee that all information on the website is complete, current, or error-free.

Product colors, textures, packaging, and appearance may vary slightly due to natural material differences, screen settings, lighting, production batches, or supplier changes.

Candle Making Supplies

Candle making results depend on many factors, including wax type, wick size, fragrance oil, dye amount, additives, container size, pouring temperature, room temperature, and testing process.

Information provided by Bloombay is for general guidance only. Customers are responsible for testing their own formulas before selling, gifting, or using finished candles.

Candle Safety

Customers are responsible for using candles, wax melts, and candle making supplies safely. Always follow proper candle safety practices, test burn handmade candles, and never leave a burning candle unattended.

Bloombay is not responsible for damage or injury caused by misuse, improper testing, unsafe burning practices, incorrect wick selection, overheating, or failure to follow safety guidance.

Orders and Payment

All prices are listed in U.S. dollars unless otherwise stated. Prices, product availability, and promotions may change without notice.

We reserve the right to refuse, cancel, or limit any order for reasons including product availability, pricing errors, suspected fraud, payment issues, or incorrect customer information.

Payment is charged at checkout. If payment fails or is declined, the order may not be processed.

Shipping

Shipping times and costs depend on order weight, package size, destination, carrier service, and delivery conditions.

Some waxes may soften or partially melt during hot weather. This does not usually mean the wax is damaged. Allow the wax to return to room temperature before use.

Bloombay is not responsible for carrier delays, weather delays, incorrect shipping addresses, or package issues caused after delivery.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy. Some items may not be eligible for return if they have been opened, used, melted, burned, mixed, customized, or altered.

Customers should contact us before sending any item back. Returns sent without approval may not be accepted.

Custom and Personalized Orders

Custom orders, personalized gifts, made-to-order items, and approved special requests may require additional processing time.

Custom and personalized items may not be eligible for return unless they arrive damaged, defective, or incorrect due to our error.

Intellectual Property

All website content, including text, product descriptions, images, graphics, logos, and branding, belongs to Bloombay or its content providers and may not be copied, reused, or redistributed without permission.

Limitation of Liability

To the fullest extent permitted by law, Bloombay is not liable for indirect, incidental, special, or consequential damages related to website use, product use, candle making results, shipping delays, or customer misuse of products.

Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page. Continued use of our website after changes are posted means you accept the updated terms.

Contact Information

If you have questions about these Terms of Service, contact us at support@bloombayshop.com.